"An unrecoverable error has occurred" or "Money has encountered a problem and needs to close"error messages

You may receive this error message, which will come in the one of the formats below:

An unrecoverable error has occurred.
AppName:msmoney.exe
ModName:mnyob99.dll

or alternatively

Money X has encountered a problem and needs to close. We are sorry for the inconvenience.

Where X is the major version number of Money that is installed (FAQ Article 92).

When you click "Click here" you see a reference to ModName: mnyob99.dll or ModName: uparser2.dll

These errors are caused by one of the following problems:

• The Msxml.dll files are corrupted or are not registered correctly.
• The Microsoft Internet Explorer settings are incorrect.
• The installation of Money is corrupted.

Msxml.dll files are corrupted

The first issue can be resolved (on Windows XP) by the following commands:

1. Click on Start and then 'Run...' and put the following commands in the window:
   regsvr32 c:\winnt\system32\msxml.dll
   regsvr32 c:\winnt\system32\msxml3.dll
   regsvr32 c:\winnt\system32\msxml4.dll
   
   
2. Restart Money
   
   
3. If the issue is not fixed, download and install MSXML. You'll need three components:
   • Microsoft MSXML 4.0 Service Pack 2 (Microsoft XML Core Services)
   • MDAC Component Checker
   • Microsoft Windows Script 5.6
   
   
4. Re-register the MSXML DLL files as above

Internet Explorer settings are incorrect

In IE, Click Tools->Internet Options->Security. Click on the Internet picture and then click Default Level. Next click on the 'Advanced' option and click 'Restore Defaults', and then OK.

The installation of Money is corrupted

You'll need to reinstall Money - see FAQ Article 102.